ERAP Assignments Form

Acme offers a web-based Service Portal for all non-emergency, general maintenance requests. Some examples of a service request are too hot/cold, lights out, access cards, after-hours HVAC, etc.

Submitting a request online is easy and convenient:

• Access the system anytime, anywhere on your desktop or mobile device.
• Track your past and present requests
• Receive automatic status updates via email

To access the Service Portal visit www.acmeprop.com

1. Click Customer Login on the home page - on mobile device tap Menu
2. Enter your username and password - provided by Acme
3. Click Sign In

Non-emergency service requests submitted after 4:00 p.m. may not be addressed until the following business day. Emergency requests should be directed to the management office.

The following maintenance services are provided at no additional cost:

• Thermostat adjustments
• Building standard light bulb changes in tenant spaces and common areas
• Maintenance and repair of the building's mechanical system
• Repair of all building standard fixtures
• Elevator adjustments / repairs

Customers are responsible for the maintenance/repair of equipment in their suite that is not considered building standard. Examples of non-standard equipment include supplemental heating and air conditioning units, special plumbing, appliances, special lighting fixtures, etc. Please refer to your lease for additional non-standard services and equipment.