Elevator Malfunction

Elevators are one of the safest modes of transportation. However, they do have malfunctions due to their sophisticated automatic controls.

What to Do In an Emergency:

1. REMAIN CALM AND DO NOT TRY TO OPEN THE ELEVATOR DOORS.

2. Access the telephone by pressing the telephone button below the panel to be directly connected to the Security Desk.

3. Tell the lobby director/security guard your elevator cab number, located below the telephone button.

4. Property Management/Security Personnel will respond immediately. In some cases, it may be necessary to wait for an elevator technician who will respond as quickly as possible.

5. You will have constant contact with the Security/Maintenance personnel. Should the call drop, Security does have the ability to call you back.

Note: If the fire alarm is activated while you are a passenger on an elevator, it will automatically return to the ground floor and the doors will open.

What to Expect:

1. Elevator repair personnel will respond.

2. Someone with Commonwealth Commercial will be in touch with you by phone or from outside the elevator.

3. Passenger will be assisted as soon as possible.